Shipping policy
Shipping Policy
Welcome to Urban Luxe Living Ltd! We are committed to providing you with an exceptional shopping experience and that includes fast and reliable shipping. Please read our shipping policy carefully to understand our shipping processes, timelines and other important details.
Shipping Locations
Currently, we offer shipping within the United Kingdom only.
Shipping Timeframe
At Urban Luxe Living Ltd, we strive to deliver your purchases as quickly as possible. Our standard shipping timeframe is 5-7 business days from the date your order is processed and dispatched. Please note that business days do not include weekends or public holidays.
Order Processing
Orders are typically processed within 1-2 business days after they are placed.
During peak periods, such as sales events or holidays, processing times may be slightly longer due to high order volumes.
Shipping Costs
Standard shipping fees apply to all orders.
Delivery
All deliveries are made through our trusted courier partners who provide tracking information for your convenience.
Once your order is dispatched, you will receive an email with your tracking number and a link to track your shipment.
Delivery Address
Please ensure that your delivery address is accurate and complete. Urban Luxe Living Ltd is not responsible for delays or lost packages due to incorrect or incomplete addresses.
If you need to change your delivery address after placing an order, please contact our customer service team immediately. Changes cannot be guaranteed once the order has been processed.
Order Tracking
You can track the status of your order using the tracking number provided in your dispatch confirmation email. Simply click the tracking link or visit the courier’s website and enter your tracking number for real-time updates.
Failed Deliveries and Returns
If a delivery attempt is unsuccessful, our courier will leave a notification with instructions on how to arrange re-delivery or pick-up.
Orders that are returned to us due to unsuccessful delivery attempts or refusal will be refunded minus the original shipping cost.
Contact Us
If you have any questions or concerns about your order or our shipping policy, please do not hesitate to contact our customer service team at customersupport@urbanluxeliving.shop. Our team is available Monday to Saturday, 9:00 AM to 5:00 PM (GMT). We will aim to respond to you enquiry as soon as possible.
Thank you for choosing Urban Luxe Living Ltd. We appreciate your business and look forward to serving you again soon.
By placing an order with Urban Luxe Living Ltd, you agree to the terms and conditions outlined in this shipping policy.